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Questions about the purchase:
You can send all questions to team@the-lab.rs or call + 381 63 222 601
Work hour:
Monday - Friday From 10am - 8pm
Saturday From 11am - 6pm
How to resolve complaints:
Each device has a warranty card and service instructions, as well as the name of the authorized service center, or a list of authorized service centers if there are more.
If you have any questions or need help with resolving the complaint, please call:
(Enter your phone number)
Refunds:
The customer has the right to a refund, which is regulated by the law on consumer protection:
First, within 14 days when you cancel your purchase, without giving any reason or additional costs
The customer can ask for money even if (enter the name of the store) does not deliver the goods within the agreed time
The third case in which the customer has the right to get money back is the non-conformity of the delivered goods
Data privacy statement:
"On behalf of the online store (enter the name of the store) we are committed to protecting your privacy
of all our customers. We only collect necessary, basic data about customers/users
and data necessary for business operations and user information in accordance with good business practices
customs and in order to provide quality service. We give customers a choice including
the ability to decide whether or not they want to be removed from the mailing lists used for
marketing campaigns. All user/customer data is strictly stored and accessible
only to employees who need this data to perform their work. All employees in the Internet
store (enter store name) (and business partners) are responsible for complying with the security principles
of privacy."